Operations, systems, and project management support for growing small businesses

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The systems and workflows that worked for your small business then may not be working now…

And continuing to “make things work” just isn’t cutting it anymore.

That bigger team? Those new clients? Those more complex projects you’re taking on…and the ones you finally want to get off your to-do list?

You’re tired of having to keep track of every detail on your own…and you’re craving a way of working that actually works for you so you can love showing up to work on Monday again. 

And that’s exactly what I’m here to help you with.

Hi, I’m Jen!

Your right-hand woman for systems and project management support

I want to make running your growing business less complicated so you can spend more time doing the work you actually enjoy.

My work combines big-picture thinking with practical, hands-on support to help you turn your scattered ideas into clear plans and create systems that make your business easier to run. 

No matter if you’re trying to bring a major project to life, get your team working more effectively together, or finally get a handle on the processes that run your business behind the scenes — I can help with that.

Here’s how I can help you build better systems in your business and take your projects from “to-do” to “finally done!” with ease:

Annual Business Growth Planning

For the business owner who knows where they want to go, but needs a clear roadmap and someone in their corner to help get there.

You have big goals for your business. You also have a family, a life, and only so many hours in the day to make it all happen.

Let’s create a business growth plan for the year ahead that actually fits your life. 

(Not one that looks great on paper, but has you working nights and weekends more often than not.)

Together, we’ll get clear on what you want to accomplish, what matters most, and what you realistically have the time and energy to take on. 

We’ll turn those goals into a practical plan with clear priorities, milestones, and next steps, decide what can wait or come off the list entirely, and build in the structure and accountability to keep things moving throughout the year…

…and build a business that supports the life you want to be living, too.

    • A 90-minute strategy session to map your goals, priorities, and constraints for the year and then break them down into manageable quarterly tasks

    • A clear, structured plan that turns your goals and priorities into actual milestones, next steps, and task ownership. Not sure who should handle something? We’ll figure that out, too. 

    • Identification of what can be deprioritized, delegated, or even taken off your to-do list

    • A simple tracking system set up in the project management tool of your choice

    • 30 days of hands-on support to help you put your new plan in motion. You’ll have direct access to me via email, chat, or a quick call when you need a sounding board for the tricky stuff, whether that’s handling a sensitive client conversation, navigating a team communication issue, or just deciding what to do next

    • A conversation about your personal goals, commitments, and boundaries so we can build a business plan that supports your time, energy, family, and the life you actually want to live

    • Week 1: Working session to set your strategic vision and map out the year (includes pre-work so I understand your business before we meet)

    • Weeks 2–3: I build out the detailed plan — milestones, deadlines, and ownership — inside your project management tool

    • Week 4: Wrap-up and check-in on progress to see if anything need to be updated — this is also typically when we’ll have the conversation to see if you might need additional project management support to help make sure you’re on track with the plan we developed 

    • BONUS: Choose one priority area for your business, and if I've got a resource for it, it's yours. Need a hiring guide with interview questions? I've got you — I've interviewed dozens of candidates. Need an easy-to-follow social media calendar? I've managed accounts with a combined audience of more than 20 million people, so I know what actually gets planned and posted. Need to set up an email newsletter? I've got templates ready to go.

    • Throughout: Direct 1:1 access whenever you need a sounding board via email, chat, or meeting

  • Starts at $5,000 (payment plans available)

Project Management Tool Audit & Optimization

As your business grows, the tools and processes that once worked can start to feel more difficult to manage. Projects get scattered, important details get buried, and everyone has a different way of getting things done.

I’ll take a closer look at how you’re currently using your project management tools (like Asana, Monday.com, or ClickUp) and help optimize them to better support the way you want to run your business.

Or, if you don’t currently have a project management tool set up, I can help you choose the one that will work best for you and your team and get it running for you.

Together, we’ll streamline your workflows, clarify your processes, and turn the things your team does repeatedly into straightforward SOPs so you can spend less time figuring out how to manage the work and more time getting it done.

    • An audit of your current project management tools and workflows

    • Recommendations for optimizing your existing technology setup and workflows Documentation of repeatable processes into standard operating procedures (SOPs)

    • Guidance to help you and/or your team use your tools and processes more consistently

  • Starts at $1,500 (payment plans available)

Project Management Services

one-off project support & on-going retainers available

Major projects have a way of becoming a full-time job of their own. There are timelines to manage, details to coordinate, people to keep on track, and a million things that need to happen before you can call the project done.

I’ll take the lead on managing the moving pieces of your next big initiative. Whether you’re preparing for a large-scale launch, rolling out a new offer, or bringing a major business idea to life, I’ll help turn the big picture into a clear plan and keep everything moving forward.

    • Project planning and scope development

    • Creation of project timelines, milestones, and deliverables

    • Coordination of team members, contractors, and other collaborators

    • Progress monitoring and deadline management

    • Ongoing project updates and status reporting

  • Pricing is dependent on scope and timeline — reach out for more information!

“Jen helped build us a new internal infrastructure and was fantastic to work with. 

We needed support identifying a new project management tool and building new workflows around it. We explored a few tech platforms, but quickly realized if we were going to need an expert to support the migration. Jen helped us get the project done so efficiently. We were able to remove bottlenecks and manage our work more effectively.”

— Kevin, Partner, Marketing Agency

Systems and project management support is great for your small business if…

✷ You feel like the day-to-day processes that once kept your work running smoothly need updating

✷ You can’t remember the last time you could take a break from your business or shut down your computer at 3PM without having to apologize to anyone

✷ You feel like your business would fall apart without you being there to review everything

✷ Deadlines are being missed because tasks and communication between team members are slipping through the cracks

✷ You have a general idea of how something should work, but nothing is documented well enough for someone else to take it over

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frequently asked questions

Thinking about systems support for your small business?

Here’s what I’m asked most frequently — and the information you need to decide if working together is the right fit.

  • Probably! I've worked with businesses across healthcare, marketing, financial services, wellness, real estate, photography, coaching, and more. 

    But even when an industry is new to me, that's rarely the thing that actually matters. The problems I solve—scattered workflows, unclear priorities, projects that never quite get finished, and marketing that isn't tied to a real strategy—look remarkably similar whether you're a healthcare consulting firm, a wellness practice, or a financial services company. 

    The industry changes. What actually gets a business organized and moving doesn't. So instead of asking whether I know your industry, the better question is whether I know how to bring structure to a growing business. And that answer is yes, every time!

  • Operational support isn’t just for businesses with big teams and complicated org charts. If you’ve reached the point where too many things are living in your head, projects are harder to keep track of, or your current processes aren’t working as well as they used to, it may be time for some extra support.

    You don’t need a huge team to benefit from having clearer systems, documented processes, and a more organized way of managing the work. You just need enough moving parts that having someone help you make sense of them would give you back some time and peace of mind.

  • You probably could…but the real question is, do you really want to spend your time doing it?

    Figuring out your own workflows, researching project management tools, documenting processes, and deciding how everything should work takes time–and it’s easy for those projects to keep getting pushed aside.

    I can step in with an outside perspective, help identify what’s making things harder than they need to be, and create systems you and your team can actually use.

  • It might feel that way at first, especially when you’ve been the person holding all the pieces together.

    But my job is to make your project easier for you to manage, not give you another person to manage. 

    I’ll take the lead on the planning, timelines, coordination, follow-up, and day-to-day project details all while keeping you informed and involved in the decisions that actually need your input.

  • Absolutely! You don’t need to come to me with a perfectly mapped-out project.

    If you know what you want to accomplish, but aren’t sure what needs to happen between the idea and the finish line, that’s something I can help you figure out. We can break down the big picture, identify the moving pieces, build a realistic timeline, and create a plan for getting it done.

  • If you have a significant initiative with a lot of moving pieces, people, and deadlines, I can help manage it.

    That might include a large-scale launch, a new offer or service rollout, a website or rebrand project, a major marketing initiative, or another business project that requires planning, coordination, and follow-through.

    I’m here to help you take the big picture, break it into smaller, manageable pieces, keep everyone moving, and make sure the important details don’t fall through the cracks.

growth consultant for family-focused businesses in East Tennessee and beyond

Systems and support that make your small business feel structured, dependable, efficient are just a consultation away.

Let’s have a conversation about where your business is today and what it needs to support where you’re going.

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